You may return new, unopened items sold and fulfilled by Stretching USA within 30 days of delivery for a full refund minus the shipping costs. Items should be returned in their original product packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
- We do not refund any shipping costs.
- Unopened media items or non-media items in their original condition more than 30 days after delivery: 80% of item's price.
- Any book that has obvious signs of use: 50% of item's price.
- Any CD or DVD that has been opened: 50% of item's price.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons that are not due to our error: up to 50% of item's price.